By placing an order you are stating that you agree with the following policies: The contract is concluded between the Client and the company Saimon Mens Underwear L.L.C (hereinafter "EKKOS"), a company legally constituted under Colombian laws, identified with Nit. 900,595,700-5 with commercial registration 8 6 5 0 5 0 - 1 6 of the Chamber of Commerce of Cali, with address in the city of Cali, on Calle 9 # 20 - 66. These policies apply to all contracts related to the sale and supply of products by EKKOS.
DESCRIPTIONS OF OUR PRODUCTS
We try to be as accurate as possible with the descriptions of our products on our website, however we do not guarantee that the descriptions of the product or other content are not accurate or free of errors. We reserve the right to correct typographical errors, inaccuracies or omissions that may be related to product descriptions, prices and time availability without prior notice.
We have done everything possible to show as accurately as possible the colors of our products that appear on our website. We can not guarantee that the computer monitor of any color will be accurate, complete, reliable and error-free.
INFORMATION THAT IS COLLECTED
Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Also when necessary, specific information may be required to process an order or make a delivery or billing.
USE OF INFORMATION COLLECTED
Our website uses the information in order to provide the best possible service, particularly to maintain a registry of users, orders if applicable, and improve our products and services. Saimon Mens Underwear L.L.C is highly committed to fulfill the commitment to keep your information safe. We use the most advanced systems and update them constantly to ensure that there is no unauthorized access.
A cookie refers to a file that is sent for the purpose of requesting permission to be stored on your computer, when accepting said file is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a website recurrent. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer.
Privacy and sales policies
The change of a product purchased through the website must be managed within 15 calendar days following the date of purchase, by calling the city of New Jersey at: (908) -316-4153 or at (908) -659-8322 to manage the shipment of the product. The shipping and handling costs of the product must be borne in full by the customer. To make the change is essential to present the invoice, the product must be in perfect condition and not show signs of use, it is essential that it is delivered with their respective labels and packaging.
Products on offer or purchased with a wholesale discount do NOT have change.
NO MONEY RETURNS ARE MADE
If you are not satisfied with the purchase of your product, you can return the item for 7 days after you receive your merchandise, the company will grant you a credit for the same value in the store with a validity of 1 year to be used in any of our products.
The products purchased on the website ekkos.co have a 30-day guarantee. The guarantee will be resolved within 15 working days after receipt of the product at the address indicated to the customer. The product must be delivered in perfect cleaning conditions. The expenses generated by shipping and handling of the product must be borne by the customer. The products received by guarantee will be repaired. Only in the cases in which the defect that presents the product can not be corrected, will proceed to make the respective replacement. In order to speed up the warranty process, it is necessary to present the product invoice. If not, the validation process of the guarantee may be extended up to 15 business days.
It is not considered as guarantee:The wear or rupture of materials caused by improper use of the product such as improper use of washing, burns, rubbing or friction of the product against hard surfaces and similar.Normal wear of the garment and normal discoloration due to excessive washing.The variations of tone, texture and veins that are normal characteristics of the production process and product finishes.Stains and discoloration caused by improper cleaning procedures or caused by the use of corrosive liquids and / or cleaning products other than those suggested.Products that have been manipulated by third parties.The warranty covers imperfect fabric and clothing.
Ekkos will send the products to the address provided by the customer within the United States, deliveries will be made on business days except holidays. If Ekkos discovers after concluding the contract that it can not supply the ordered products, it will be entitled to terminate the contract; If this situation occurs, Ekkos will inform the client immediately. If for any circumstance beyond the responsibility of Ekkos it is necessary to make the delivery of an order in several shipments, or make corrections of delivery addresses after the order has been delivered to the carrier, the customer will be charged the extra cost that is generated by the shipment. In all cases the shipping conditions will be the following:
The value of the shipment is assumed by the company.
THE DELIVERY OF THE ITEMS TO THE CARRIER COMPANY OR THE AVAILABILITY OF THESE AT THE POINT OF SALE, ACCORDING TO THE SELECTED SHIPPING OPTION, WILL BE CARRIED OUT 2 TO 5 WORKING DAYS AFTER THE DATE ON WHICH THE PAYMENT IS MADE. If for any reason it is not possible to meet the stipulated time, a representative will contact the customer to inform him of the situation. We as a company use USPS and UPS for shipments. TO GUARANTEE THE AVAILABILITY OF THE ITEMS AND THE COMPLIANCE IN THE TIMES OF DELIVERY IT IS CONVENIENT TO MAKE THE PAYMENT TO LATER 2 DAYS AFTER THE ORDER IS GENERATED. Delivery times may vary due to weather conditions and the condition of the tracks. The fact of having exceeded a delivery period will not give you any right to compensation. The delivery of the orders and the delivery of these by the logistics operator are made only on business days.
CONDITIONS FOR WHOLESALE PURCHASES
It is considered as wholesale any purchase of 12 or more items. THE DELIVERY OF THE ITEMS TO THE CARRIER COMPANY OR THE AVAILABILITY OF THESE AT THE POINT OF SALE, ACCORDING TO THE SELECTED SHIPPING OPTION, WILL BE PERFORMED 10 WORKING DAYS AFTER THE DATE ON WHICH THE PAYMENT IS MADE. If for any reason it is not possible to meet the stipulated time, a representative will contact the customer to inform him of the situation. Products purchased at a wholesale discount do NOT have a change. Ekkos assumes the value of the freights corresponding to products purchased in bulk. The payment of orders with wholesale discount is received only through direct bank transfer and NOT by PayU Latam. The discounts are calculated individually for each order, the higher corresponding to 24 items, it is not possible to group two or more orders to benefit from a higher discount. All wholesale purchases are subject to the inventories published in the online store. The deadline to make the payment of the order is 24 hours counted from the moment it enters our system, after this time without receiving notification of payment the order will be automatically deleted. The consignment or transfer receipt must be sent no later than 24 hours after the order is generated to , specifying the number of the order that is being paid. you are not satisfied with the purchase of your product, you can return the item for 7 days after you receive your merchandise, the company will grant you a credit for the same value in the store with a validity of 1 year to be used in any of our products.